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CONTACT US

FAQ

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Do you sell digital downloads or only physical prints?As it stands, only physical prints.
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Protection of your Personal InformationGraphixGuy.art actively protects your personal information. We do not rent, exchange, show or sell your email addresses, personal information or any identifiable indicators to any third parties. We use
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What types of artwork do you sell?We sell printed artworks and paintings. None of the digital artwork were created with generative AI
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Do you sell digital downloads or only physical prints?We only sell physical prints.
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How do I know if an artwork is authentic?1. NFC TAG There is an NFC tag in the artwork that leads to "www.graphixguy.art/Collectors" If the link does not lead there, DO NOT open it. It may be a counterfeit print. 2. HAND WRITTEN NOTE On the back of the artwork there is a handwritten note showing the number of the artwork that has been sold. e.g "GraphixGuy 01 - No. 44"
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What makes your limited edition prints special?Each limited edition print has a purpose beyond the artwork itself. These prints will help people in times of need, support the artists who bring powerful visuals to life, and provide work for creatives passionate about storytelling and filmmaking. When you choose to own one, you're not just collecting a rare and meaningful piece — you're directly empowering the people behind it. You're preserving something real, personal, and lasting in a world that's constantly changing. Season 1 will be available for purchase until 2028. The rarity of each piece will finally be determined by the purchases until then.
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How many copies are available per artwork?There are 3 Phases to Season 1. Phase 1 is currently out for Pre-Order & Purchase. Phase 2 will be available in by the end of 2025. Phase 3 will be available by the end of 2026. The artworks will be purchased throughout then in differing amounts according to interest, discounts, and factors outside our control. At the end of the sale period, The amount of prints that were made will be published and only then will we know the amount of copies per artwork.
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Are all Artworks Limited Edition Prints?No, not all are limited edition. Only the ones in Seasons that have labels "Rare, Epic, or Legendary"
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How do I place an order?1. From the SHOP or HOME PAGE , You can add any artwork to your cart by clicking "Add to Cart", or clicking on the artwork first to learn before adding it to your cart. 2. You can proceed to checkout by clicking on the button on the pop up, or clicking on the shopping cart at the top of the page. 3. Follow the instructions by providing missing information. 4. Choose method of payment 5. Wait for your artwork to arrive. **Don't forget to use your promo code at checkout**
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Can I reserve an artwork before it sells out?No. For the limited artwork, before release, you can pre-order to get unique discounts. Once the official sale has begun, it will last until the end of the sale period once elapsed will never be sold again. All other artwork besides paintings will always be available for purchase.
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Do you offer gift cards or discounts?Yes, we do! You can gift your friends & loved ones an artwork of their choice! You can also refer a friend and get 15% off a purchase!
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Do you ship internationally?No, we do not ship internationally yet. We do intend to in time.
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How long does shipping take?Shipping will take place within 24 hours of your order and will arrive within 3 business days from then in South Africa.
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How is the artwork packaged for safe delivery?The artwork is packaged in double-wall cardboard. The corners of each frame are protected by cardboard with cardboard trimmings to add extra support.
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Will I receive tracking information for my order?Yes, Your contact details will be handed over to our courier partners and they will keep you up to date with the process of the delivery until it's delivered to your address. Contact us if there is any problem with the delivery and we will take care of it with the courier from there.
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